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It is impossible to get a person to help you and support takes forever to get back with you. Since they switched to Skynova there service has gone downhill. I tried and tried to get assistance before writing this review. Also, if you call phone number it just directs you back to online support form. Totally useless. Avoid if you are a small business
Denny S.'s review of Skynova earned 3 Very Helpful votes
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Hello Denny,
I am sorry to hear that you have had a poor experience with our support team, that is not how it should be.
There has been no change to our support team when changing name to Skynova, so the level of service should be the same. We are a small company with a limited number of staff where having phone support as a default means for helping our customers would massively increase the support reply time for our customers. We always try to solve all issues by email. However, in some cases our customers wants contact by phone and when they do the support agent will call the customer when they request it. In average our customers gets a support request reply in less than an hour.
If you still have issues, please try to contact our support team again either by using the email address "support@skynova.com" or by using the contact form at www.skynova.com/support.
Kind regards,
Lars
Marketing Dept.