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Derek H.

Chicago, United States

Contributor Level

Total Points
81

1 Review by Derek

  • Liberty Home Guard

12/15/23

Unfortunately, have to report the same terrible LHG service. I thought because they were based in midwest US they'd be OK. They are terrible.

Had a fridge go out. Technician did nothing to repair just looked at it for < 5 minutes and reported it was the sealed system. Guess what LHG doesn't cover? Sealed system. (That's literally the 'fridge' part of your refrigerator). Offered measly $150 cash towards their new recommended fridges. But I'd already paid $90 for their service call...

Had our dishwasher go on the fritz. Tech says its a control board. Days go by and eventually LHG says it's 6 years old out of 10yrs and not worth repairing. They want to give me $250 towards a new one and recommend Frigidaire crap models I can purchase towards.

Like others say: they don't get wholesale pricing on anything. It's the same price as if you bought from Home Depot or Lowes.

I've had two legit claims and literally nothing has been covered. I can't find anything in the policy saying this is how they operate (prorating your device). I may just do a chargeback on my fees to contest with the CC company. Not sure yet.

https://www.reddit.com/r/homeowners/comments/13wol58/do_not_use_liberty_home_guard/

Tip for consumers:
If I could go back in time, I'd punch myself for using this company.

Products used:
Total Home Guard policy (top policy)

Service
Value
Quality

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