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I have been a customer of shutterstock for years without issue and saw a lot of positive reviews for depositphoto online. I tried them and got the worst customer service ever. I needed one image and could not find a price for single download so I clicked 6 downloads and downloaded other images. The next day I noticed they came out 3 times to the tune of $150 and so I reached out to the customer service desk. They told me I had been mistaken it was 3 for$42 …. Of course the page you clicked on the day before is not a legal doc so you have no proof they sent 3 separate invoices not to my email for the photos. They offered nothing until I said I was posting about the issue and they offered 10 free photo's... I didn't need the 6 of the 7 I downloaded and never got the one I actually needed. So for customer service they get a -1 star from me.
Tip for consumers:
Stay away , Shutterstock has amazing customer service
Products used:
Downloaded 6 stock Photo's and only needed 1 the site had a click on button to download 6 photo's for a one time fee of 42 and they are saying auto renews and so they took the payment 3 times in one day , they are also saying it was for 3 photo's ..when the confusion was clear and only after I complained they offered me 10 more downloads that I don't need. As a business I deal with issues every day and even a partial refund would of been kind
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