I needed new foam for my couch and looked at buying it locally. I wanted really high quality, denser foam and was able to get it via foam factory. I placed my order online then called to confirm and it arrived within a week and was cut accurately. Honestly, looking at some of these negative reviews... I think the process of buying something like cushion or manufacturing foam is very different from buying a finished consumer product... It kind of requires you not to be a moron, to do some research and read a bit about compression measurements, and to know how to cut and glue to get what you want. My foam was cut to within a 1/4 inch and was packaged fine. I wanted some special angles, which I cut myself with a serrated knife and it was very simple. I ordered the dacron wrap separate and cut and adhered myself, which was also very easy (again, as long as youre not an incompetent buffoon and you have minimal experience making things). I sewed new cushion covers after I got my foam, so I was able to customize and adjust measurements appropriately. 100% satisfied with my experience and I will order more foam from them if I ever need it!