Devon V.

My husband gave me some Over the Knee boots for xmas- they were cute, but didn't fit well so I tried to exchange for a smaller size. Had to call and email before I got any response- no exchanges, and that I'd have to pay return shipping and they'd credit my husband's card and I could re-order. Super annoying, but OK I played along, payed $35 to ship these boots back. Found some other boots on Zappos so I ordered them and got them 1 day later, and pretty much forgot about the Vince Camuto credit... until today. Just reviewed our statements for the 3 months since they received my return (I paid for tracking)-- no credit. So basically they stole $150 (plus the $35 shipping). Some of their stuff is cute, but definitely steer clear of ordering directly from them- they'll take your money.