Priceline's automated answering service would not put me in contact with a person. I had to go through the online chat three different times in order to be connected with a representative. I talked to about 6 different Priceline employees, two of which claimed to be 'supervisors.' No one offered concrete solutions to my trip cancellation problem. They charged me $600 without providing any refund, credit, or even reinstating my ticket. I will not be purchasing from Priceline again and I will adamantly advise my friends and family to stay away from Priceline services.