I have a 21 year old Acura that just now needs some what I would call major work. I have developed an oil leak and find that the oil pan needs to be replaced as well as whatever it connects to for the flow of oil. I called Car Shield and it was no problem, they immediately gave me a claim number and where the repair center needs to call them the day of repair. I get to choose who I want to do the repair and my co-pay is $100. Easy peasey - so thankful for car shield.