Diana S.

I have been the victim of non-delivery of a product, and then refusal to refund my purchase price. This is on top of false advertising for said product, which they never even had. Check out complaints against them at the BBB website, they have 53 complaints against them for the last year alone, most of them product-delivery related and advertising-sales issues. I purchased a refrigerator from them on July 29,2014 and paid for expedited 7-10 day shipping. I found out after that the refrigerator was never in stock, yet they told me it was on national backorder. Each week they told me it "would be coming in the next week." It never did. I started trying to cancel my order on Oct 3, and was told of new dates for the national backorder to arrive. I attempted to cancel my order multiple times: 10/3,10/11,10/24,10/31 and 11/13. Each time I was told it would be there the following week and was offered extended warranties to not cancel my order. In fact, one of the times I tried canceling was 10/31 and the "warehouse manager" Steve told me that a refrigerator mysteriously showed up and was being sent out to me. 12 days later, nothing. I made my final cancellation request on 11/13 when Steve admitted that the refrigerator was not coming in and I would be getting a refund along with another extended warranty. When I didn't receive my refund by Dec 1, I contacted them again and was told that "they were having a problem with their credit cards" and that they would be mailing me a check sometime in mid December. Steve told me they have to go through a system of checks and balances, investigations and a lot of other nonsense. I threatened to contact the BBB and he finally called me back and said the check will be in my hands by Dec 5. Well, it is now Dec 5 and no check. I called again and spoke with Steve. He told me the same garbage again, that the accounting department needs to go through checks and balances and won't send me my refund until they are done. Always one absurd excuse after another. I repeatedly asked to speak to the accounting department and was always told that "they don't speak to people" Bottom line, I have been strung along for 4 months. They've refused to cancel my order. They refuse to issue me a refund. They lie about product availability. They lie about sending out refunds. I am still waiting for my $2595 refund and have contacted the BBB and NY Attorney General among other agencies to help. Stay far away from this disingenuous and shady company.