If you order an item and they ship the wrong item to you, you end up getting a partial refund because you pay for the shipping both ways as well as the tax paid on the item that you never received! That was how I felt and rightly so. But I must admit that after contacting them thru their chat now line, I was kindly assisted and refunded the remainder so that I received all of my money back. I'm just not sure how I feel about trusting their shipping department again.