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After endless emails withLitb I put my review on sitejabber and let Litb ( the customer complaint section) know about it. The next day they offered me a full refund and I can keep the jacket (will have to loose a srone or two) and two days later the money was in my accouunt. I hope they will learn from that because 1 complainer eats 10 praiser and that they don't treat customers like idiots.
I ordered a fleece lined wind proof bike jacket in 3 XL, I wear usually XL but wanted to wear a jumper underneath for the winter. Order no******* What they send me was not bigger than L and had no fleece just cheap plastic. I let them know that I want a refund, you can't just send things back to Litb, they have to give you a ticket number but they still did not give me a number. Instead they offered to keep the jacket and get a 20% refund or 30% discount for the next purchase. I tried often but never got an address. I don't trust those buggers at all and will never buy anything from these non gentleman. Save your money.
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Prodotto interessante e di buona fattura. Peccato che non mi piaccia la sua indossabilità
Available trustworthy clear honest kind and good taste for goods
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
First of all, please be kindly advised that all our clothes are made based on our own size chart. As our size chart is not AU size, you need to measure yourself first and refer to the size chart to decide which size to take. If you just pick 1 or 2 size larger without refer to the measurements, the clothes are always go small. We appreciate your kind understanding in advance.
However, we regret to hear that you were unsatisfied with the material of the jacket. We will take full responsibility of this problem.
I had conducted new Ticket ID =21230429 in our ticket center and provide a Better solution for you to fix up this problem. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.