Dieter V.

In the beginning of july we ordered some furniture on Laredoute.be for our new house. Delivery was due in the first week of august. When it didn't arrive, we called customer service a few times (three times in total), but all they said was that we would get a phone call from the transportation company the very next day. (as our products where ready for delivery on the 18th of July) We waited five days. Still nothing.
After our forth call La Redoute claims the problem is caused by their transportation company "Relais Colis", that they could give us a due date for delivery and they discouraged us to contact the transportation firm directly to speed things up. We found this statement to be very strange, so we contacted them anyway. Relais Colis could not find our order anywhere, did have the delivery number and

Was our order even processed? I'm beginning to doubt it!
In online shopping you give your confidence to the shop by paying in advance. They broke that trust and it feels like our 600+ euros went up into thin air. As we don't get any concrete solutions (I even offered to go pick up the goods in their warehouse in France) I feel like we've been scammed.

As I read the other reviews on TrustPilot, I get even more. They just try to sooth people by saying they are sorry, but there are no solid solutions. As a customer I don't really expect an apologie. I expect proper arrangements and adequate solutions.