Dimitris P.

I had the worst experience of my life with this online store. DO NOT TRUST THEM.
Here is my big bad story. On June 2014 I ordered a smartphone (Iocean X8) for 210. On May 2015 the touch function of my device stopped working without a warning. The mobile phone didn't fall down or had an intence vibration.
It just stopped working suddenly! I reported the problem to minideal and sent it immediately for fixing. The package arrived to the destination country 10 days before my warranty expire. At first minideal told me that the warranty is not going to cover the repair costs because the warranty is going to expire during the service procedures. I disagreed, telling them that my damage report was made many days before the warranty's expiration and any kind of delay is due to mailing companies. They said "we will try our best". After a long time they informed me that i have to pay if i want my device to get fixed, because the warranty covers only quality problems and they cannot replace the LCD and digitizer. I replied saying that my phone's failure is a QUALITY PROBLEM and there is nothing proving the opposite. They said they cannot do something, because they sent my device for repair and the official service center charged them and they don't warranty replace phone parts.
After that i mailed the official service centre to talk directly with them about my problem. They replied, telling me that warranty issues are up to the seller and not the service centre. Also they said that my phone is not registered in their system. That means my phone never went to the official service centre as minideal employees told me. That makes them great liars!
After long time and nearly 60 emails I send them the amount of 40 euro they asked to fix my phone. I had to wait again for two months.
After long time (as usual) they informed me that they sent my phone back fixed and with my documents inside. Today i received a package from them. Inside I didn't find my phone, but another one of the same model. That makes them also great thieves except of great liars!

Concluding, I am without my phone the last 10 months (. And going)!
The employees Chen Rachel, Minideal Kathy and Katherine Wang never cooperated and kept lying to me for so long! I have lost a lot of time with these conversations and a lot of money without my smartphone. Also, lost my personal photos, videos and many other documents.

I see many people are mistreated by them. We can unite our voices and take legal actions against them.
Thanks,
Dimitris