I have made several attempts to return my product by sending email to request information. The product is not as it appears in pictures. The sweater is large and not soft. The dress colors are not the same as picture. I don't think this is legitimate company and have had a terrible time they wait 5 days to respond and according to there policy only have 10 days to return. I'm still waiting for label and want exchange or refund. Will not order from this company again.