I have ordered a couple of times from Jill Steeles and deals. Both times I got defective merchandise. I tried to reach out to either get a return or exchange, and was given a notice that the today show does not back up any of their products, and you can get no refunds or exchanges. This was not expressed in any way on the show when the product was offered. This is definitely let the buyer beware because when you see it on TV it's good but they're getting rid of bad product.