Dissatisfied C.

Horrible, absolutely horrible. The Charlotte JoS A Bank couldn't figure out sizes, Tux came with buttons falling off and no "real" vest, some fake thing with no back that was very ugly even though we were assured a full vest-told by Ukrainian manager(don't know her name) that what do we expect, it's a rental, as if I should expect for near $300 to pay for garbage which is exactly what we received. Told them we didn't need some of the accessories, charged us anyway and said there is nothing they can do about it. Called them next day to see if they finished repairs and they left me on hold over 30 minutes, when I finally got there took them 20 minutes to find the tux as they had no idea where it was put. Will NEVER rent from them again. Was told by same manager if we wanted a decent tux we should buy one because we can't expect rentals to be of any quality since they are recycled forever and if we have a problem with it we should contact the warehouse. They take no responsibility for this inferior quality garbage. Do yourself a favor, go anywhere but here. Also manager did not want to help us figure out how to attach this thing they called a vest. Seemed to be missing parts.