I ordered a burkini because I had ordered from East Essence a few years back and had a good experience. After the order I saw these low reviews and complaints about clothes being too small, fabric quality terrible off the marketplace or shipment taking over a month, so I braced myself foe the worst.
Thankfully I was able to stay on top of the shipment through the DHL 800 number. It showed up pretty quickly. I didn't order this off the marketplace or wherever the fabric is thin, so the fabric seems to be good standard fabric for swimming. I had ordered a size up because I've had so many things show up too small, especially from Asian standards. This was true to the size chart. I even wish I hadn't ordered one size up.
Everything worked out well. It was shipped from India which was surprising since there used to be an office in California. I got it less than two weeks after the day I placed the order, so that worked out well.
Maybe it depends on what is ordered, or maybe standards have changed. I will order another burkini in the future. I had far better results than I'd had on some other order sites.
Hello Divina,
Thank you for your feedback regarding the app. We're sorry to hear you had difficulties reaching out to our Support Team about that issue with a recent transaction, but are happy to hear that you were able to work everything out with your seller!
Please rest assured that you can contact us directly anytime via the in-app Help Center or by email at contact@mercari.com. As you know, we can also be reached via Twitter and Facebook as well!:)
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Team Mercari