Before I got Teensafe, I called their customer service department and got right through, no problem. Obviously I got it to monitor my teen's social media after discovering she said she was eighteen and she's in fact only sixteen. Also wanted the ability to find her using the phone location feature since we have Indian casinos in the area and I do NOT want her there! And if you pay attention to when your child is driving, you can tell if they are texting and driving - a huge bonus! Thanks Teensafe!