Only discovered Mac.Bid less than a month ago and bought 6 items the first auction and been winning auctions since. We had no real clue about the pickup or inspection process, but would ask employees and they were quite helpful to the point of walking down with me with a flat-bed cart and loading it on. We got all "open box" items and everything was included, nothing missing or broken except for one item of about 15. The auction countdown is fun in anticipation of the "win"