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Pretty sure it's a scam or will take so long to arrive (even though it said shipped from a US warehouse) that it's no longer needed. They send a shipping confirmation that can't be tracked and when you question, by email, they say give us 5 days to investigate. They never do, dress was only 40 bucks (plus 10 shipping), but still ticks me off because I need dress for an event. You would've thought ordering almost 3 months in advance would have been enough time. Should've just done Amazon, lesson learned.
Tip for consumers:
Never received the product and customer service not helpful, just keep putting you off. I specifically ordered an item that said “ships from a US warehouse” which is clearly untrue, as everyone knows, it doesn’t take months to get anywhere in the US 🙄.
Products used:
Never received the product
Dl S.'s review of Retro Stage earned 5 Very Helpful votes
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Clothes are cheap quality and do not fit as well as in photos. The company makes returns very...
If I could give zero stars I would. I ordered two suits for a vacation and ordered both in the...
Dear Customer,
I am truly sorry to hear about your recent experience with our shipping and customer service. We understand how important it is for our customers to receive their orders in a timely manner, especially when they are needed for a specific event.
We acknowledge that the delay and lack of tracking updates have caused frustration and inconvenience. We are taking your feedback very seriously and will investigate this issue promptly.
As for the communication issue you mentioned, we apologize if you felt that your concerns were not addressed properly. We strive to provide efficient and helpful customer service and will review our procedures to ensure that all customer inquiries are responded to in a timely and satisfactory manner.
Please reach out to us with your order number so we can look into this matter further. We value your business and would like to rectify this situation to the best of our ability.
Once again, we apologize for the inconvenience. Your feedback is extremely valuable to us as it helps us improve our services.
Best regards,
Retro stage Team
Email: service@retro-stage.com
Phone: 833-311-3320