D M.

Over the years I have periodically ordered from them... and as is typical 90% of what you want is back ordered... typically a 6-8 week time frame for it to be back in stock. This time was no different... order placed 9/21/21 and I waited until 11/5 for my items that cost me $. My order qualified for a free gift... it too was back ordered. Finally becomes available and listed as shipping 10/13/21. No movement on order was ever updated according to tracking #. I called and waited (forever) on 10/25/21 to see what the situation was... oh no ma'am it was shipped. Well it never came... may I have a replacement sent. Oh no ma'am we have to wait 30 days before I can authorize a replacement be shipped... Order never arrived... so I call back on 11/12/21 and they send me over to a customer service specialist. He assures me no problem, he will ship another and I will get it in 7-12days. So I'm waiting... in the meantime I don't get any email or confirmation regarding the replacement. So I call back today 11/24/21... have to get a specialist again today because your customer service people appear to be clueless. So the specialist has to keep putting me on hold, "checking on my order".
So the answer is because it's now more than 30 days they won't send a replacement for an item I never received.
So in general I feel their business practices overall are a bit shady; after reading all the other reviews, from the constantly backordered items, to the pay for return shipping and extended restock time so the customer is out a refund. As "Full Beauty Brands" (Woman Within)has the market cornered on clothes for any of us larger than a 14 I believe we are not only dealing with a company who skates very close to illegal business practices but is practicing discrimination due to our size.