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Customer service lacks on hand knowledge of the Aircube system and the functionality of the parts in the system. They provide generic answers and ask for videos and pictures. They can't be doing any in-house testing or growing with the systems. They would be aware of the problems. I've had to of the cheap pumps fail within 3 mo the of use and one of then the 2nd week. I pitched the cheap pumps and purchased 4 reliable pumps. The system itself is good and the pumps a TRASH
Products used:
Aircube
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Dear valued customer,
Thank you sincerely for taking the time to share your feedback with us.
We extend our heartfelt apologies for the experience you have recently encountered, and we want to assure you that we are fully dedicated to assisting you further.
It's important to note that in order to address any concerns effectively, certain procedures may require additional information and, in some cases, visual aids to properly identify and resolve the issues at hand.
Rest assured, we are fully committed to addressing your concerns promptly. We kindly request that if you have any further concerns, please do not hesitate to reach out to us as soon as possible via email at support@growace.com or by directly calling us at 1.888.621.0062. Our dedicated support team is standing by, ready to assist you promptly and ensure that your concerns are resolved to your utmost satisfaction.
Once again, we extend our gratitude for choosing Growace. We eagerly anticipate the opportunity to resolve any issues and continue ensuring your complete satisfaction with our products and services.
Warm regards,