Its going to take a lawsuit for this company to do right by its consumers.
This company is a disaster and would highly recommend not purchasing from. The furniture on display is not the same you receive - very different quality. The website tells you delivery estimate and it has surpassed that estimate for weeks.
Do not purchase from West Elm, you will be extremely dissatisfied and disappointed in the entire process. At the end you will wish you went with your other options like i am sure many shoppers encounter.