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I booked 2 rooms at the Fairmont El San Juan Hotel using The Knot "powered by hotel planner" and when I called the hotel to confirm they received my reservation with hotel planner, they have no record of receiving the reservation! I booked >48 hours ago and the hotel still doesn't have the reservation. I'm now out >$3000 and my sister's bachelorette party is ruined, and everyone is devastated! BEWARE!
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Hung up on me and rates don't match your website graduation is the weekend not middle of the...
Attn General/DM Have your employees review training manual with developing rapport with customers.
Hello Denise,
Thank you for your valuable feedback, I'd love to help make you happy! I've searched our system with the information provided but I am having a hard time finding the reservation you'd like assist on. Please provide me with the itinerary number beginning in H for your reservation and I'd be more than happy to further assist you, my email is Melanie.Planelles@HotelPlanner.com. I look forward to hearing back from you.
Kindly,
Melanie Planelles