Dmytro M.

I had a flight to London from JFK. Upon arrival at the parking lot at 126-23 152nd Avenue, 152nd Avenue, New York, the parking attendant informed me that the parking lot was overbooked and they could not accommodate my car. Despite showing my pre-paid reservation, the attendant insisted it was my personal problem and asked me to leave. The parking attendant was extremely rude, and I was thoroughly disappointed.
I attempted to contact Way and waited on hold for 10 minutes to speak with an operator. However, when I finally connected with an operator, the call abruptly ended.
I found myself without parking. My family and I had booked a vacation to the UK, and I needed to check in and pass through security for our international flight, with boarding closing soon. As a result, I had to resort to parking at the JFK long-term parking lot $315, arriving just 10 minutes before the boarding gates closed.
This is not acceptable business practice. I had already paid for my reservation, yet nobody assisted me in resolving the situation. When I return to US, I sent email to WAY but they tell me that cannot refund my money because parking was not full. After 30 min call to the manager they agreed refund to me part of my expense.
Absolutely - unresponsible company. I tried to save my money but finally I paid for my parking $315!