Order K21WCNOFASCA placed 4/1/22 for $191.96 - 10 items from "home warehouse" GA, but items were not even shipped until 4/6. Just 1 of THREDup's myriad false claims. Only 20% of order was ok, 2 of 10 items. 1 item missing entirely. The other seven as follows and pictures posted:
1. Site said "good condition with minor signs of wear: minor wear on fabric." Pic 1 is from website. Reality? Pic 2 Waist cord is *knotted* tight and waist is cinched so they are unwearable.
Pic 3. Site said size 6. Reality? Size TEN. 2 additional pairs listed as size 6 were size 8 and then size 4.
Pic 4. Site said "good condition with minor signs of wear: minor wear on fabric." Site only shows front and back, never inside the crotch. Pic 4 is what I got - you decide if that is minor wear. Note how light the crotch color is compared to the surrounding fabric.
Pic 5. Site said color "gray, black" Reality? Pic 6 they are TAN, and *their* draw cord is also knotted.
I have many more pics, but I'm tired of making them the exact size this website wants.
When I discovered I could only "chat" -there's no way to reach an agent on phone- I spent 45 minutes getting them to promise no return shipping or restocking, then never deliver the label. I had to open a new chat and go through the whole thing again. This time I asked for 50% off the 2 items I intended to keep. Mind you, that amounts to $20. $20 for all this hassle I think is quite reasonable. They offered $5, because - well here's their own words: "We cannot offer a 50% since they were in good condition. If you would like to keep them, we can provide a refund of $5." When I refused, they offered a 40% coupon for a future order. HA! I said fine, I want a full refund and you can have it all back, agent said the 2 pairs that are ok (remember, only 2 pair out of 10 ordered were ok) would incur a 20% restocking fee and regardless I have to pay a shipping charge on the original order since my new total was below their free shipping offer. I said, Good Day, Madam!
Now I'm filing a dispute with my credit card company.
Update: ThredUp agreed to a refund, but for site credits! BEWARE and make sure you understand how they try to sucker you if in this situation.
I beg you dear reader, please find any where else to shop. I'm begging you to use your purchasing power elsewhere.
Hello Dolores. You notified us of this issue yesterday afternoon and we have not had the opportunity to investigate what had happened with your order. We apologize if the cards you received are not the quality product we normally supply and on this occasion we will be refunding your order in full, you should see the refund back on your card within 3-5 business days. Please feel free to recycle the cards you received. Thank you