Donald D.

Further to the response given by the company they obviously care more about their policies than the loyalty of their customers. It is astonishing to me that a company can knowingly sell defective products and not stand behind them. I was a loyal customer and will now be looking elsewhere as other companies to not behave in this manner. Good companies stand behind their products that is how they build loyalty. Buyer Beware.

I bought a pair of Mountain Warehouse brand winter hiking boots in the late summer of 2022. I have used these maybe 20 times but only during the winter months. I took these boots out this winter only to notice that they were cracking and disintegrating. I have never owned a pair of boots to ever to do this, so I contacted the company only to be reminded of their one year return policy. But as I pointed out that this is definitely a defective item, and should never do this even after 20 years. The company however, will not stand behind their products. So I definitely would think twice about buying from this store and definitely would not buy any name brand item of theirs.