Donald S.

A Relative was receiving care from Visiting Angels in Norfolk, NE. It was relayed to me that the level of unprofessional communication from management is undesirable to say the least. While discussing the care plan, Sara Luhr the Marketing director, was very crude and abrupt when speaking to her elderly disabled client. There is a way to communicate your concerns and this was NOT it. It appears that the pressing issue with Visiting Angels was not the client and her needs, but rather a staffing issue. However, their frustration's with this, was then taken out on the client as well as her family. The client was belittled and downgraded by Sara Luhr making it seem as if the client was a burden on the company. The family was told they were required to fill shifts when caretakers call out​?This is an absurd expectation as this family is paying Visiting Angels to care for the client. During this interaction,the Owner (Julie Labadie) was there observing this disgusting/ childish behavior from her colleague Sara. I would expect the owner of the company to intervene but that was not the case. When I spoke to my elderly disabled family member, she was emotionally distraught after the interaction. This IS NOT ACCEPTABLE! After doing some research, I have also learned caretakers expressing dissatisfaction on how they are spoken to on daily basis by management. Example: Text messages in ALL CAPITAL LETTERS to show the caretaker they are yelling at them. Changes need to be made or this location will go under in a matter of time. Word of mouth does travel fast and I will make sure of it. I have many connections to this town, thanks to my now retired profession with the City of Norfolk. The conclusion to this lengthy review, is that our family has now hired a more reputable/professional company to care for our loved one.