Donald T.’s Reviews of BarrelsOnline & more

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4/18/19

I have purchased 6 barrels from them 2 are 10 ltr and 4 are 20 ltr.
They all looked good initially and sealed in a day or two.
About 6 months into aging two things happened. The aging noted by color and flavor stopped and the barrels started to leak. The leaks are small by cost me 30% of the contents. I contacted barrelsonline and they said I should check the barrels often and use barrel wax liberally.
Shame on me for buying so many and not doing daily checks.
I have switched to redhead and gotten outstanding results. No leaks and MUCH faster aging.
As for their response of me not being a customer. They should review my order history!
Lying is not an acceptable response to bad customer service.
Order #******* - 10/28/2018 6:01 PM
Order #******* - 7/3/2018 5:24 PM
Order #******* - 4/20/2018 6:00 PM
Order #******* - 3/15/2018 1:53 PM
Order #******* - 1/8/2018 12:06 PM

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Arturo R. – BarrelsOnline Rep Over a year old

We have searched for this customer and have not found anything ordered by him and we never suggest using wax that is simple not true. I believe this is a nasty move by the competition redhead barrels. Please do not use those nasty business practices to get more customers.