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WEnt on the web site and bought a steel pan, Looked nice and figured it would serve my needs. Tapped the button to buy and *pow* my $$ disappeared...Got a reply that it would ship"soon" yeah,right...No shipping confirmation after about a week, Went to the Garrett-Wade web site, No help there. Said I didn't make an order. Tried a couple of times and same result...Tried calling...futile effort, Seems everyone was out cooking in my new pan... Waited a couple weeks and the pan finally showed up, Third party shipper from their warehouse...As a side note: The pan is as advertised and works well.
I can order from the comfort of my own home.
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While searching for a number of different items, my search took me to Garrett Wade's website....
I wanted someone to just give me an RMA and an address to return the product to. Instead, I got...
Dear Donald,
Thank you very much for your order. We're sincerely sorry that it took so long to reach you. At the time, our shipper was experiencing a logistics issue which has since been resolved. We will be looking into why you were not informed on the shipping confirmation, and also why no one was able to assist you at our 1-800-221-2942 phone number. Since your package was late and you did not receive satisfactory assistance, we have issued a credit on shipping which should appear on your statement within the next 3 business days. Please accept our sincerest apologies.