A manager at Patio Living just told me there is nothing she can do to get us our order which was placed and paid for 10 weeks ago, and which was promised to arrive within four weeks. She said because of factory issues, she could not provide any information about if and when the order would ship. She also said there was no way she could check with the factory to confirm a date, We have missed the outdoor season entirely waiting for our shipment. The manager offered no apology. We have cancelled our order.