donna b.

Purchased a Stihl chainsaw in December 2022. Used it for the first time in January 2023. Had difficulty starting it. Used it for 45 minutes and it shut off. Could not get it started back. Brought it to the approved distributor where I purchased the chain saw and they were able to start it and said there was nothing wrong with it. Several weeks later, went to use the Stihl chainsaw and it would not start. Finally got it started and used it for about 30 minutes. While letting the chain saw idle for several minutes to pull down some tree branches(did not want to cut off chain saw as it was too hard to start) the chain saw started smoking. I could not get it started back. Brought the chain saw back to the distributor and they said there was a burnt clutch and plastic housing. I was informed by Stihl that this repair is not covered under their warranty because the chainsaw was left idling for several minutes. It is very unfortunate I am +$400.00 out of pocket with no chain saw. I have owned and operated chainsaws for the last 30 years and have run and operated a chainsaw the same way and never had this problem. The problem is a defective a Stihl chain saw. Stihl will not replace my chain saw. Very poor rating for this company. Similar complaints as mine have been made from other customers and can be found on line.