I have been ordering shoes from Foot Smart for several years. Each time I ordered, my shoes were wonderful. This year in December I ordered my favorite work shoes and after 3 months the bottom of the right shoe began to peel off. I sent them back, to either be fixed or replaced, and did not hear from anyone for 3 weeks... so I e-mailed customer service and their response was that they were mailing my shoes back to me ' because they had been worn". And they would not be able to do anything. (3 month old shoes costing $136.00) I will not order another pair of shoes from Foot Smart, or recommend them to anyone.