Donna C.

I purchased an absolutely beautiful wreath online. It was shipped just hours after I ordered it and arrived a few days later. Gorgeous. I showed it to my mom and she looked online as well as she was looking for one for over her fireplace. She found a few, all were said to be available in the store, so we went to look to see them in person. Aside from a Christmas wreath or 2, there were no wreaths to be found. We did find some Bloom Room stems which were advertised as buy 1 get 3 free. She had been looking for these to put in vases so we spent a good amount of time going through them and finding the perfect ones. When we went to check out there were 2 customers who entered the line just before us. The phone started ringing so the cashier picked up the phone. When she was done it started to ring again, and rather than calling over the next customer she answered the phone again. So we all just stood there looking at each other. She finally put the second call on hold and helped the women in front of us. When she was done with them she picked up the call on hold and told the person on the other end "I'm sorry I checked and we don't have any". Clearly lying to the customer, which is not something you want to see. THEN she called us over, rang up our stuff and it was almost $50. We told her what the sign said to which she replied that all of them had to be the same. It said that nowhere on the advertised signs, which would have been helpful to know. She really had no interest in our situation so we just left everything on the counter and left. We would have been fine with this requirement had we been informed of it. Frustrating to spend so much time shopping for something only to get this screw you attitude. I work in customer service and would never treat customers, in person or on the phone, in such a poor manner. But based on reviews, this seems to be the norm for this store. Part of this is the fault of management, if you allow it, it will continue. But there's some responsibility on the workers here as well. We have other options and will use them instead. And as good as my online experience was, I won't order from them again. For the record, we were at the Centereach, NY store. (Not that anyone from this company cares)