Donna H.

The guys were very friendly and efficient. They loaded my entire house in around 4 hours. I requested boxes load first then furniture so that when we unloaded, I could get to the items I needed. Boxes were placed in the back and furniture along the sidewall of a 10 x 30 storage unit. I couldn't find any of my winter clothing or boots. Very disappointing. The storage unit was packed with a very short aisle 6' to walk in. I cannot get to the back of the storage unit as boxes are stacked floor to ceiling. My belongings will continue to be in storage until I get a house completed. I'm not happy about the huge mess in the storage facility.

I spoke with a representative from Colonial Van Lines who was very helpful. I really appreciated the phone call after my move and her assistance. Good customer service is very important to me.