Donna N.

Hello Donna!
Thank you so much for reaching out and letting us know.
Sometimes it happens that banks can block payments because they need the cardholder's approval. We recommend you to check if you've received a message about payment confirmation and try the payment process again.
Here's a quick guide on how to load the funds to your balance:
1. Please follow the link and hit the "load money to your balance" button: https://edubirdie.com/customer/balance
2. Select the payment method and enter the total amount.
3. Confirm by clicking on the "load" button.
We want our clients to know we are here for them no matter what they need; our Support and Billing department is available 24/7 in the live chat and over the phone: https://edubirdie.com/contactus
Best regards,
Vanessa, EduBirdie Team
support@edubirdie.com
+1 (888) 337 5415