Donna P.

I found my shoe size at a fantastic price so I placed my shoe order on June 22,2022. The next day I received an email stating that the shoes had shipped. I was also giving a tracking number which indicated that I would receive the shoes in 3 days.
Today, July 3,2022 I still have not received my shoes but I received notice that they were delivered.
Long story short... Fedex places a delay on the package because Shoe Mall failed to place my suite number on the shipping label. Easy fix declares Fedex, "Simply have the sender call and correct the address." After waiting 81 minutes for Shoe Mall's customer service representative I was told that she tried but can't make the needed change and suggested that I try FedEx again. This story should have ended here...
You would think after making a major labeling mistake and making the customer wait so long that Shoe Mall would apologize and immediately expedite the shoes. FedEx is useless as well. These two companies paired together creates an unbelievable toxic situation. Anyway, several phone calls later to both Shoe Mall and FedEx I have decided to step out of this circle of confusion and let my credit card company handle my refund.