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I reluctantly gave them 1 star, only because i had to. I wrote a review last night, but in light of their response I feel I really needed to write another. I payed $58+ (including shipping)for a 2-piece outfit on November 15th. It was promised before end of November. Still, they cannot tell me what is up, they just keep saying be patient. I am done being patient as one event has passed and now Christmas is upon us, and I still have nothing to wear. So, I asked for my money back. Their bright idea is to refund me $20, then if it comes then I send the $20 back! I say no way, I payed in good conscience, they cannot. I told them that now that I have nothing after paying $43+shipping, the only remedy is to pay shipping too as nothing was shipped to me. STEER CLEAR OF THIS RIPOFF COMPANY!
Tip for consumers:
This company is a ripoff. Wish is better and even it is cheap.
Products used:
I have to try and find something or borrow something to wear for Christmas
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Empty.
Offered me 60 dollars in refund to be added as credit to my rosegal account for over $149.00...
Dear Donna,
Thank you for contacting us.
We apologize for any inconvenience. Please rest assured, we will do our best to resolve this issue to your satisfaction.
To solve this issue, would you please kindly provide us your order number?
The order number should start with letter "Z" plus 16 digits.
You can also contact us to send e-mails to support@rosegal.com.
Thank you for your patience and collaboration.
Best regards
ROSEGAL Customer Service