Donny S.

We purchased a washer and dryer in January... we made our payments, then the Covid thing hit one payment shy of our 90 day buy out.
They stopped taking payments... I tried to pay online but couldn't.
My wife called and was told they'd stopped taking payments during the pandemic, as a courtesy... we asked about the 90 day pay off option since it had passed, but was never offered.
"Donna" said she would see if they could still honor it.
She eventually said YES, and gave us a total of $548... we paid it, on the phone with her. She said we would receive an email and receipt of paid in full within 5-7 days.
After almost 2 weeks and our account showing the amount and date we paid, but continued to show "scheduled payments", we called back.
Explained the situation, got credit union print out showing "Tempoe" and the amount paid. This guy said he could see where it was paid, but not "finalized" yet, and assured us, another 5-7 days it would be resolved.
Again, 2 weeks later, still nothing. Another call, another person... explain the situation, they "see the payment" but its not finalized yet... Same story, 5-7 days... that was 10 days ago... STILL no receipt showing we paid the merchandise off!
I'm about over the lack of communication and getting this done!

Aside from this, we had a good experience...