Don W.

I purchased this item on May 26th. The expected delivery date was June 20th. The Tracking Number shows no activity as of Today June 23rd. I contacted Tophatter customer service and received the following automated response:
JUN 21,2017 | 03:41PM PDT
Abid replied:

Hi Harold,

Thank you for writing to us. Ive reviewed the details in your account for Order #: *******.

This item is still on its way to you.

Please note, orders shipping to you from outside of your home country may take longer to arrive and may not show tracking updates.

Rest assured, you are covered by Buyer Protection against non-delivery if tracking does not update to show this was delivered to the address you provided at the time of payment.

For items that have not been confirmed delivered to the address provided through a valid tracking number, if 60 days have passed from the shipment date and you indicate you have not received the item, we will process a full refund.

For details of this policy, please visit the FAQ: What if I havent received my item

Thank you,

Abid

This is the second item that I have messaged them about. The other item arrived after 56 days had elapsed. Very POOR customer service and Automated responses. After I receive this item, or get a refund I WILL close My account with them.