Dori D.

I ordered 2 coats from Saks Off 5th but for some reason each coat was sent through two separate shipping companies. The first coat was supposedly signed for and delivered by FedEx, but I never signed for or received anything. The second coat came through a local regional shipper which I received just fine. So I called fedex to ask what happened to my package but their investigation came up with nothing and they advised me to contact Saks Off 5th. I contacted SOF and they told me they would investigate the matter but it would take 2 weeks for an investigation and a refund if I'm eligible. Well after the 2 weeks, I received an email saying my package was delivered so they couldn't do anything for me. WHAT! So I paid for a coat that some FedEx worker lied about getting a signature for and stole! I don't think so! So I filed a chargeback with my credit card company and they are currently working on it - save yourself the hassle and just stay away from this company! Their CS is located in the Philippines good luck trying to explain your issue to someone over there.

This shady business sent me a sofa that was completely different from the website description. The sofa was advertised with feather down cushioning and all cushions arrived without the additional feather down which is a huge deal breaker for some. They will bait & switch you then do nothing to try to make it right. Overall the furniture is cheaply made overseas and will be broken in a week. Avoid the headache.

First, I want to start by saying that I wanted to love Lensabl. I'm a huge fan of start-up companies and often prefer them over established brick and mortar stores. As businesses' shift towards eCommerce, consumers must rely on positive reviews to confidently engage with a business. Unfortunately, my experience with Lensabl went from disappointment to total regret. I placed an order for a set of prescription lenses with an anti-reflective coating. Upon receiving and close inspection, I noticed stains between the lenses and the anti-reflective coating. I emailed Lensabl's customer care team to set up a repair and to update my address for the repair to be sent to. When the repair was complete, I received a shipment confirmation to the old address. I immediately contacted Lensabl and requested that they contact UPS and have the package rerouted, but the follow-up reply was days too late. I eventually receive my glasses and notice the right lens had 3 scratches! By this point, I had lost all patience, from defective lenses, untimely communication, and my order being sent to the wrong address. I send my last email to express my disappointment and frustration, and to give them a final opportunity to fix the matter before I request a chargeback with my credit card company. Ultimately, we agreed to have a right side replacement lens sent out for me to install myself. I will never use Lensabl again, nor do I recommend their services. Proceed with extreme caution as it's not worth the time nor hassle!