I sent my tweezers in for sharpening with their Request Form completed on May 13,2020. They quote 9-12 weeks for sharpening and returning of my tweezers. With 2 follow up emails to Customer Service, and a reply that states "they received my request... Order#_______, and several attempts to call them 800/645-3340 with no live person, just a voicemail feature, which is FULL, I still DO NOT have my tweezers back! Covid can not be the blame for this. Free Sharpening... What a Joke!