Dorothy D.

TImex sent us someone else's order. I called them to report and request a return label. They couldn't send one right away - had to check with someone higher up. They said they were re-shipping my order. I should have stopped there and kept the watch, as it was the same one I ordered. A week later I still had no return label so had to call again. (Mind you each time was a 40 minute wait to speak with customer service.) When I said it was ridiculous that I had to wait for a return label to fix their mistake, they sent one. I returned the watch and waited for the replacement, which never came. I called a third time and they said the order had been cancelled. I received no notice of this. The watch I ordered as a gift for my daughter was no longer available. There was a similar one, although it wasn't exactly what she wanted. I asked Timex to pay for express shipping, and they wouldn't do it. They said they would refund the shipping. Given how many screw-ups there had already been I asked them to pay for it. I can't spend any more time on the phone with Timex talking to people who have no authority to help me, and don't communicate. I even spoke with a supervisor. I might as well have been speaking with a robot, as she kept repeating the same canned speech over and over. If you order from Timex, and they screw it up, it will be your problem, not theirs, and you will have wasted hours of your life on the phone with unhelpful people who aren't interested in fixing their mistakes. I will never buy another Timex watch. And my daughter will have to find another watch she likes, and won't have it for Christmas.