They said they would be here from 7:30 to 12:30 they didn't come until 3:30 then they looked around and it looked to me very suspicious then he said do you have cash I said yes they he wanted the money first. He wouldn't due job he had a deposit but would due anything till they were paid in full. I didn't even see the rug and he wouldn't install till all was paid. The customer service was horrible I call she said I signed a contract they scam me because I said I would pay cash when job was done. They said we are keeping my deposit and then they left.