Doug D.

I've been using Blick Art Materials for decades as a professional artist. I always use the tracking app with both Blick and the shipping company they use, FedEx. I see when my shipments leave Blick, where they go from there and where they are shuffled by FedEx. I also always send Blick a check instead of using a credit card. So, that should take longer because they have to okay my check in a different city and state before shipping my goods. I admit, I have had problems in the past with my shipments but each time I've discovered that it is FedEx that has failed me. I live in Kentucky and worked as a shipper in a nationally know printing company at one time. I know that Blick packages goods well on seeing the packages. The problem is almost always one of two things. The first is the FedEx takes a good deal of time in shuffling your packages from state to state before it gets to you or me. In my case, Illinois to Wisconsin to Indiana then to Kentucky. It's inconvenient but it is what it is. Blick does not cause that. We do when we select a shipping choice. The other problem is that we, the consumer, often don't read reviews of the products and service offered by Blick. The descriptions online are fairly precise and if they aren't enough for the consumer then a phone call before ordering is needed. I've had to deal with FedEx a few times because of shipping damage and if you think Blick's shipping and packing is bad you should try working with FedEx. They are like working with AT&T. You are truly only a number with them. They do nothing to rectify your problem. I've talked to several nice folks when calling Blick and I always have my numbers and full information ready when doing so. Things go smoothly ordinarily. Be sure of what you are ordering before ordering and if any questions arise call them before ordering. Hope all your orders from all companies turn out well.