Douglas M.

Horrible experience with ordering from this company. I follow someone on FB who was promoting the Aria Diffuser and clicked the link to order and filled in all the information including my credit card and could not find my order or tracking information. I emailed customer Service and received a response three days later saying they could not find my order. I called the number listed on the website and explained what happened and the person on the other end could not help me and hung up on me. I called back and spoke to someone else and was told there was no order. I asked to speak to a supervisor and was told there wasn't one available. She was finally able to process a new order after 30 minutes of telling me she couldn't do it. I originally placed the order with the product being 50% off and had to pay far more when the mistake wasn't even mine. Had to pay upgraded shipping as I needed this for a gift. A cost I shouldn't have had to pay for since a week had gone by since I ordered. There was no apology for all the inconvenience I had to go through, just to order an item. Nobody should have to work this hard to buy a product.
A bad experience and the last purchase I will make from this company.