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Ordered a sample size (50) of custom hats with our company logo. Proof looked fine, got the order and found they swapped a ťhread color as they didn't have the one from the proof in-stock. This is not our corporate colors, and very far off from the correct thread color.
After providing multiple justifications for the error while accusing us of not providing information (though the proof was fine), they offered 50% discount on a reorder or 50% refund.
Had hoped to keep our orders in canada rather than using foreign companies. Just glad we didn't order the 5000 we needed! Will not be recommending or continuing to use Custom Caps.
Photo included: right is the new hat from Custom Caps, left is from Richardson direct in our actual colors.
Tip for consumers:
Great for one off orders or non-corporate images where brand integrity is not a concern. Prices are on the high side for hobby grade quality.
Products used:
Will be discarding 50 hats.
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Ordered a small amount of sample hats for my company. They forgot my order. Then they used a...
