Barış N.

Subject: Vehicle Warranty
Vehicle: 34 CRB 154.2020 Model. 47,000 km

Past:
On 15.02.2024, noise and smoke came from the engine while traveling on the Bursa highway at 05 in the morning. The vehicle was parked and a tow truck was called. The vehicle was towed to Bursa Toyota Akkoyunlu service. As a result of the service inspection, it was reported that there was damage to the engine block. Afterwards, the same information was given for the vehicle that was shown to a local master. The vehicle was sent by tow truck to the Istanbul Toyota Sonkar service, where I work regularly. In the examination carried out here, it was reported that there was damage to the engine block.
Problems:
1. When the vehicle was examined at Toyota Akkoyunlu and Sonkar Services, no information was given about the Warranty On Insurance.
2. When I requested that the vehicle be covered under Warranty, the Service Manager said that since the vehicle was inspected before us, we do not include it in the warranty.
3. Those who inspected the vehicle were Bursa Toyota Akkoyunlu and Local Master. These indicate that they did not disassemble the engine part.
4. Additionally, despite my insistent request, Sonkar Service did not provide written information about the reason for not being included in the warranty.
5. Vehicle maintenance has always been carried out on time at Istanbul Sonkar service. The engine block damage of the 2020 model vehicle with 47,000 km is unacceptable.
6. The vehicle, which is famous for being durable, had engine block damage on the highway. Thus, it created a security problem for my family at 5 am.
7. I am a customer who has four Toyota brand vehicles in my family and does not use any other brand vehicle. This situation disappointed us all.
Wants:
1. I request that the vehicle be included within the scope of Warranty and repaired.
2. If the vehicle is not included in the scope of Warranty, I request that the rejection letter be sent to me.
3. If a negative response is given, legal proceedings will be initiated by me unwillingly.