The technicians showed up and immediately asked for $193 as a "diagnostic fee" that I was not told about when arranging for the estimate. 15 minutes later (that's nearly $800 per hour), they told me my pipe was leaking and needed to be replaced... yes, that is why I called. I received the quote more than 24 hours later. The quote was 68% higher than a competitor who came over and completed the project next day with no "diagnostic fee". I suspect Economy Plumbing wanted my money for the diagnostic fee but had no interest in fixing the problem. Felt like a con job.