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Sounds like a repeat story from other here. I received product which was imperfect but not immediately detectable. They seemed helpful at first by asking for clarification on information I had sent and then after wasting more of my time and money, they refused to help for reasons that had already been discussed. Selling crappy product with crappy service is an interesting business model. Sad to see they're in business.
Drew S.'s review of HerRoom earned 5 Very Helpful votes
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Hello Andrew - Thank you for your feedback. I have reviewed the notes on your order. It is May, and you would like us to accept for return a pack you purchased back in February while having washed and worn one of the items. We have a 30 day return policy. And, our policy requires that the garment be in new condition. We unfortunately are not able to accept your return.
Kind Regards,
Wilma
Customer Service