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8/18/2023
~I, Darren Slade, signed a contract on behalf of the Global Center for Religious Research (GCRR) with Robert Keller of InfoGlobalData.
~The contract was for InfoGlobalData to provide an email list of 2,156 contacts for $539.
~Per the contract, InfoGlobalData guarantees an accuracy level of at least 85% on the email deliverability of the project file.
~However, 359 of the emails bounced, which is an accuracy of only 83.35%.
10/03/2023
~I provided Peter Davis (Senior Business Development Manager at InfoGlobalData) with a list of the bounced emails per his request.
~I was told that we would have a replacement list within 48 hours.
~Neither I nor GCRR have yet to receive a replacement list.
10/20/2023
~I reached back out to Peter Davis and requested a full refund since InfoGlobalData did not meet their contractual guarantee and did not work to resolve the issue.
11/07/2023
~We still have not heard back from InfoGlobalData regarding this issue, and InfoGlobalData has yet to issue a refund.
Tip for consumers:
We still have not received any response or resolution from InfoGlobalData after several months.
Products used:
Email List
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I purchased a list from them, which bounced 20% and literally broke my email system. I asked for...
The data we purchased was not current and when were tried to get credit for the data that didn't...
